All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at 1819 W 12th St. Loveland, CO 80537. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions on how to pick up.

Our in-store pickup hours are by appointment only. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@eandfhealing.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@eandfhealing.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please read the full Returns Policy before initiating a request.

You can always contact us for any return question at info@eandfhealing.com.